Refund policy
Return & Refund Policy
Last updated: [Month Day, Year]
At LECEKOR, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the conditions below.
1. Return Period
We accept eligible returns within 30 days from the date the product is delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition;
- Be in the original packaging, where applicable;
- Not show signs of use, damage, modification, or misuse;
- Include all original accessories, labels, and components, where applicable.
Items that do not meet these conditions may be refused or may be subject to a partial refund.
2. How to Request a Return
Before sending any product back, please contact us at [your customer service email] and provide:
- Order number;
- Product name or SKU;
- Reason for the return;
- Photos or videos of the product, if the return is related to damage, defects, or incorrect items.
Please do not send products back without contacting us first.
We will review your request and provide return instructions when the return is approved.
3. Return Shipping Costs
Customer-Related Returns
For returns caused by reasons such as:
- Changed mind;
- Ordered the wrong product;
- Ordered the wrong quantity;
- Product no longer needed;
- Personal preference;
the customer is responsible for the return shipping costs.
Original shipping charges, customs duties, taxes, and other non-refundable charges may not be refundable unless otherwise required by applicable law.
Defective, Damaged, or Incorrect Products
If you receive:
- A defective product;
- A damaged product caused during transportation;
- The wrong product;
- A product that does not match the specifications confirmed in your order;
please contact us as soon as possible.
After verification, LECEKOR may, at its discretion and as appropriate:
- Provide a replacement;
- Provide a partial refund;
- Provide a full refund;
- Reimburse reasonable return shipping costs.
4. Damaged or Incorrect Orders
Please inspect your order after delivery.
If your package arrives damaged, or if you receive an incorrect product, please contact us with photos or videos showing:
- The shipping package;
- The shipping label;
- The damaged or incorrect product;
- Any visible damage to the product or packaging.
This information helps us investigate the issue with the carrier or our fulfillment team.
5. Non-Returnable Products
The following products are generally not eligible for return:
Customized Products
Customized, personalized, or made-to-order products are non-returnable, including products with:
- Custom logos;
- Laser engraving;
- Custom colors;
- Custom packaging;
- Custom labels;
- Custom specifications;
- OEM/ODM modifications;
- Other customer-approved customization.
However, customized products may be eligible for replacement, correction, or refund if they are defective or materially different from the specifications approved by the customer.
Used or Damaged Products
Products that have been used, altered, damaged, improperly handled, or modified after delivery may not be eligible for return.
6. Wholesale, OEM and ODM Orders
For wholesale, OEM, ODM, bulk, or customized orders, return and refund terms may be specified separately in the applicable quotation, Proforma Invoice (PI), purchase order, sales contract, or other written agreement.
Where specific written terms apply to an order, those terms will govern the return and refund process for that order.
7. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
We are not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions.
8. Partial Refunds
In certain circumstances, only a partial refund may be provided.
This may apply if:
- The product shows signs of use;
- The product is damaged after delivery due to improper use;
- The original packaging or accessories are missing;
- The product has decreased in value due to customer handling.
The amount of any partial refund will depend on the condition of the returned product.
9. Exchanges
We do not generally offer direct product exchanges.
If you need a different product or specification, we recommend returning the eligible product according to this policy and placing a new order.
For defective or incorrect products, LECEKOR may arrange a replacement after reviewing the issue.
10. Return Deadline
Return requests must be submitted within 30 days from the delivery date.
If the return request is submitted after this period, we may decline the return unless otherwise required by applicable law.
Where the final day of the return period falls on a weekend or public holiday, the deadline may be extended to the next business day where applicable.
11. International Returns
For international orders, customers are responsible for complying with applicable customs and shipping requirements when returning products.
Unless the return is caused by a defective, damaged, or incorrect product, the customer is responsible for:
- Return shipping costs;
- Applicable customs charges;
- Duties and taxes;
- Other costs associated with returning the product.
Customers should use a trackable shipping service for international returns.
LECEKOR is not responsible for products lost or damaged during a customer-arranged return shipment before they are received by us.
12. Refused or Unclaimed Packages
If an order is returned to us because the customer:
- Refused delivery;
- Failed to collect the package;
- Provided an incorrect or incomplete shipping address;
the customer may be responsible for the original shipping costs, return shipping costs, customs charges, and other costs incurred.
Any refund will be processed after the returned package is received and inspected.
13. Products with Specific Warranty or Quality Terms
Certain products or orders may be subject to specific warranty, quality inspection, or product-specific terms.
Where applicable, those terms will be provided with the product, quotation, order confirmation, or other applicable documentation.
14. Statutory Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights or legal protections that cannot legally be excluded or restricted under the laws applicable to your purchase.
If applicable law provides you with additional rights, those rights will continue to apply.
15. Contact Us
If you have any questions about returns or refunds, please contact us:
LECEKOR
Email: fangjian@lecekor.com
Website: lecekor.com
Please include your order number in your message so that we can assist you more efficiently.