Shipping policy
Shipping Policy
Last updated: September 8, 2026
Thank you for visiting and shopping with LECEKOR.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with us, you agree to the terms described below.
1. Order Processing
We process orders after payment has been successfully received and the order details have been confirmed.
Standard Products
For standard, non-customized products:
- Orders are normally processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing may take longer during peak seasons, promotional periods, or periods of unusually high order volume.
Customized / OEM / ODM Products
For products requiring customization, including:
- Custom logos
- Custom colors
- Custom packaging
- Laser engraving
- Custom labels
- OEM products
- ODM products
- Special specifications
the production and processing time will depend on the confirmed specifications, order quantity, artwork approval, sampling requirements, and production schedule.
The estimated production time will be confirmed with the customer before or after the order is placed, as applicable.
Customization production time is separate from shipping transit time.
2. Shipping Methods
We may use different shipping methods depending on the destination, order size, product type, and customer requirements.
Available shipping methods may include:
- Express delivery
- Air freight
- International parcel services
- Postal services
- Sea freight
- Other suitable international logistics services
For B2B and wholesale orders, shipping arrangements may be separately agreed upon based on the order quantity, destination, Incoterms, and customer's requirements.
3. Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method.
Typical international delivery times may be approximately:
| Shipping Method | Estimated Transit Time |
|---|---|
| Express | 3–7 business days |
| Air Freight | 5–15 business days |
| Standard International Shipping | 7–30 business days |
| Sea Freight | 20–60+ days |
These are estimates only and are not guaranteed delivery times.
Actual delivery times may vary due to customs clearance, weather conditions, transportation delays, carrier issues, holidays, or other circumstances beyond our control.
4. Shipping Rates
Shipping costs are calculated based on factors including:
- Destination country and region
- Product weight and dimensions
- Order quantity
- Shipping method
- Package size
- Applicable carrier rates
Where available, shipping costs will be displayed at checkout.
For large wholesale, bulk, OEM, or ODM orders, shipping costs may be quoted separately.
For international orders, the final shipping cost may differ from standard online shipping rates due to the size, weight, or special handling requirements of the shipment.
5. International Shipping
LECEKOR may ship products to customers in various countries and regions worldwide.
However, shipping availability may vary depending on:
- Destination
- Product type
- Local import regulations
- Carrier restrictions
- Customs requirements
- Transportation restrictions
If we are unable to ship an order to a particular destination, we will contact the customer and discuss available options.
6. Customs, Duties and Taxes
For international shipments, the customer may be responsible for:
- Import duties
- Customs fees
- VAT
- GST
- Local taxes
- Brokerage or clearance fees
- Other fees imposed by the destination country
Unless otherwise expressly agreed in writing, these charges are not included in the product price or shipping fee.
Customs duties and taxes are determined by the destination country's authorities and are outside LECEKOR's control.
Customers are responsible for ensuring that the products they order can legally be imported into their country.
7. Customs Clearance
International shipments may be subject to customs inspection and clearance procedures.
Customs clearance may cause delays beyond the estimated delivery time.
LECEKOR is not responsible for delays caused by:
- Customs inspections
- Customs clearance procedures
- Missing or incorrect information provided by the customer
- Import restrictions
- Unpaid customs duties or taxes
- Government actions
- Carrier delays
If additional information or documentation is required for customs clearance, customers may be contacted by the carrier or customs authorities.
8. Shipping Address
Customers are responsible for providing complete and accurate shipping information, including:
- Full name or company name
- Street address
- City
- State / Province / Region
- Postal code
- Country
- Telephone number
- Email address, where required
LECEKOR is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order has not yet shipped, customers should contact us as soon as possible if they need to change the shipping address.
Once an order has been shipped, we may not be able to change the delivery address.
9. Order Tracking
When tracking information is available, it may be provided to the customer after the order has been shipped.
Tracking information may take some time to become active after the shipment is handed over to the carrier.
Customers can use the tracking information provided to monitor the shipment's status.
10. Delayed Shipments
Delivery times are estimates and may be affected by circumstances beyond our reasonable control.
Possible causes of delay include:
- Severe weather
- Natural disasters
- Customs delays
- Transportation disruptions
- Carrier operational issues
- Public holidays
- Strikes
- Government restrictions
- Incorrect shipping information
- Unexpected international logistics conditions
If a shipment is significantly delayed, please contact us so that we can assist in checking the shipment status with the carrier.
11. Lost or Damaged Shipments
If your package appears to have been lost or arrives damaged, please contact us as soon as possible.
For damaged packages, customers should, where possible:
- Take photographs of the outer packaging;
- Take photographs of the damaged products;
- Keep the original packaging;
- Contact LECEKOR with the order number and relevant evidence.
We may work with the shipping carrier to investigate the shipment.
If the damage or loss is confirmed to be the responsibility of the carrier, the available resolution will depend on the applicable shipping service, insurance coverage, and carrier claim process.
12. Delivered but Not Received
If tracking information indicates that a package has been delivered but you have not received it, please:
- Check the delivery address;
- Check with household members, colleagues, neighbors, or building reception;
- Contact the shipping carrier;
- Contact LECEKOR if the package cannot be located.
We may assist in contacting the carrier or investigating the delivery.
However, LECEKOR cannot guarantee reimbursement for packages confirmed by the carrier as successfully delivered to the address provided by the customer.
13. Refused or Unclaimed Packages
If a customer refuses delivery, fails to collect a package, or provides incorrect shipping information resulting in the package being returned to us, the customer may be responsible for:
- Original shipping costs
- Return shipping costs
- Customs or handling charges
- Additional delivery charges
Any refund will be handled in accordance with our Return & Refund Policy.
14. Wholesale Orders
For wholesale, bulk, OEM, and ODM orders, shipping terms may be separately agreed upon between LECEKOR and the customer.
Depending on the order, the agreed terms may include:
- EXW
- FOB
- CIF
- DDP
- DAP
- Other agreed shipping arrangements
The applicable shipping method, freight cost, production lead time, delivery terms, and responsibilities will be stated in the quotation, Proforma Invoice (PI), Purchase Order, Sales Contract, or other written agreement.
Where a separate written agreement exists, the agreed terms for that order will apply.
15. Customized / OEM / ODM Orders
Customized, OEM, and ODM products may require additional production time.
Before production begins, customers may be required to confirm:
- Product specifications
- Quantity
- Logo or artwork
- Packaging requirements
- Color
- Label information
- Other customization details
Once customized production has started, the order generally cannot be cancelled or returned due to a change of mind, except where required by applicable law or where the products are defective or materially inconsistent with the approved specifications.
Please refer to our Return & Refund Policy for additional information.
16. Shipping Restrictions
Certain products may be subject to transportation or import restrictions in specific countries or regions.
If an order cannot be shipped because of applicable transportation restrictions or import regulations, LECEKOR may contact the customer to discuss an alternative shipping method or available solution.
Customers are responsible for checking whether the products can be legally imported into their destination country.
17. Split Shipments
Depending on product availability, order quantity, warehouse location, or shipping arrangements, an order may occasionally be shipped in multiple packages.
If an order is divided into multiple shipments, customers may receive separate tracking numbers.
Additional shipping charges will not normally be applied solely because LECEKOR chooses to split an order, unless otherwise agreed.
18. Contact Us
If you have any questions regarding shipping, delivery, tracking, or customs, please contact us:
LECEKOR
Legal Company Name: [Yiwu Le Chi Ke Outdoor Products Co., Ltd.]
Business Address: [
| 4th Floor, Building 6, No. 155 Tongbao Road, Jiangdong Street yiwu city zhejiang province |
]
Email: [fangjian@lecekor.com]
Phone/WhatsAp: [15868908064]